Refund policy

Return/Refund Policy

Last updated 12/1/2021

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@beihaus.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return the following address:

BEIHAUS LLC

Attn: Returns

345 E Colorado Blvd

Suite 402

Pasadena CA 91101

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label if enclosed with your package.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 7-10 business days from the receipt of your item to process your return/exchange. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged: Sale items

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@beihaus.com