FAQs
ORDER
How do I use a promotional code?
You will find the option to enter a promo code in the order summary portion during checkout. Look for the section labeled "Add a discount code or a gift card" click that and apply there.
CREATION PROCESS
How challenging is the process of making a bag?
In the product description of each item, there is a rating between 1-5 to showcase the difficulty. This number comes from a team of sewing experts and our happy customers.
What if I can't figure out the process of making the purse after watching the tutorial videos?
We have a forum created for DIY enthusiasts to discuss tips and tricks in the process of creating your own handbags. Alternatively, please feel free to contact us for any questions you have! For first-timers, we recommend the Ribbon Make-Your-Own Handbag as it is rated one of the easiest to make!
RETURNS
We are here to make sure you are not just satisfied but happy about your purchase. We are here to help, so please do reach out to us with any issues.
Return requests must be submitted within 30 days from the order date and, must have a return approval to be processed for refund. All returned items must be unused.
* Please contact Customer Care if you have received a damaged item so we can remedy that immediately.